information


Information

Cancellations

If you would like to cancel, please let us know within 1 hour of submitting order request.

Please use the Contact Form located on the site to tell us about your cancellation.

Delivery

Shipping: Artwork is shipped via Royal Mail/Parcelforce Worldwide on the most efficient mid-price range service and is tracked and insured to the value of the contents., e.g., Parcelforce Global Priority or UK Royal Mail express 24-48 hours).

International shipping (outside of the UK). Please note that international deliveries may incur an additional customs duty fee. If this is the case, your country customs department will contact you when the item(s) arrive in your country. Please be sure to factor in this additional duty cost, which is paid by you upon receipt of the package.

All international parcels are sent with official customs documentation, which include the commercial invoice and the customs declaration CN23 EMS paperwork.

To give you an example of charges, here in the UK the current customs charge is approximately £12.00 for parcels where the contents value is below £873 (equivalent to €1000). For higher value goods over that threshold, the customs charge is approx. £25.00. This is just an example – your countries charges may be different.

Returns

Returns & refunds for artwork is possible up to 14 days after delivery

  • The item must be returned in it’s original condition (unless damaged in transit).
  • If the reason for the return is a change of mind, the customer is responsible for the cost of the return.
  • If the item has been damaged in transit, the customer must provide photographic evidence of the damage so that Royal Mail can process the refund efficiently.
  • If the item has been damaged in transit, the customer will receive a full refund for the artwork and delivery.
  • Unfortunately we cannot accept a return for a change of mind commissioned piece or custom frame.
  • Please note – items purchased from the Exclusive Goods section are non-refundable unless damaged in transit.

Copyright

Ellisa Hague Original retains all copyright and reproduction rights

  • Buying an original painting or print does not subsequently transfer the copyright to the buyer
  • Purchasers must not copy the artwork to sell as prints or other merchandise
  • Only the artist may reproduce artwork as prints/merchandise.

Pricing, offers and discounts.

EllisaHagueOriginal is happy to consider sensible and realistic offers for artwork purchased direct from the artist via the website. Offers are considered on a case by case basis. Please use the contact form to enquire (does not apply to sale items).

Materials

Professional artist quality traditional oil paints and substrates.

  • Winsor & Newton, Michael Harding, Daniel Smith, Williamsburg, etc. with some alkyds to speed up grisaille drying time.
  • Artist panel substrates and stretched canvas, e.g. smooth Ampersand, fine grain Belle Arti and Gallery Fine stretched cotton.
  • Clear none yellowing gloss, e.g. example Gamblin Gamvar Picture Gloss
  • Art Prints – giclée archival papers, e.g. Hahnemühle Pearl.
  • Other materials – some paintings have a smattering of metal leaf, metallic oil glazes or sparkle dusts.

Authenticity

A certificate of authenticity is provided with every painting and print.

  • Name of artist
  • Artwork dimensions
  • Substrate information
  • Mediums/Materials used
  • Varnish
  • Artist signature

Peace of mind

Every painting and print comes with a 14 day no quibble return and refund policy.

  • Returns & refunds for artwork is possible up to 14 days after delivery
  • The item must be returned in it’s original condition (unless damaged in transit)
  • If the reason for the return is a change of mind, the customer is responsible for the cost
  • If the item has been damaged in transit, the customer must provide photographic evidence of the damage so that Royal Mail can process the refund efficiently.
  • If the item has been damaged in transit, the customer will receive a full refund including a refund of the cost of delivery.
  • Unfortunately we cannot accept a return for a commissioned piece or custom frame.

Framing

Guidance on framing is available, e.g. colour options, sizes and styles that would complement the artwork. 

  • Please note custom framing can take a few weeks as the frames are made by a specialist and not the artist.

Viewing

The colours in the images displayed closely represent the actual painting, however there could be variations as a result of individual screen settings, for example, brightness and contrast settings.

  • For this reason, photos of the painting shown in different lights or close up shots can be provided on request.
  • Furthermore, if you prefer to see the painting before making a purchase, by all means let me know to arrange a viewing (I am based in Cheshire).

Commissions

Commission status: not available at present.

  • Commissions require a 50% deposit with the balance payable upon completion.

Guest Artists

Ellisa Hague Original supports other creatives with zero fee guest artist feature opportunities.

  • To find out more, please visit the Guest Artist section.

Customer Data & Privacy

The data collected on this site is used purely to enable a simple customer experience for:

  • contact
  • purchasing
  • delivery purposes
  • data is not shared with 3rd parties.