Frequently Asked Questions
How do I cancel an order?
It’s ok to change your mind. If you would like to cancel your order, please let us know within 1-2 hours of placing your order. Use the Contact Form located on the left-hand side menu to tell us about your cancellation.
How do I return an order?
If you’ve changed your mind, simply return the painting within 14 days of delivery.
The customer is responsible for the cost of the return (unless damaged in transit).
If the item has been damaged in transit, the customer must provide photographic evidence of the damage so that the delivery operator can process the refund efficiently
If the item has been damaged in transit, the customer will receive a full refund for the artwork and return delivery cost.
Unfortunately, commissions are none-refundable.
To arrange a return, simply get in touch via the contact form.
how is my painting delivered?
Shipping: Artwork is shipped via Royal Mail/Parcelforce Worldwide on the most efficient mid-price range service and is tracked and insured to the value of the contents., e.g., Parcelforce Global Priority or UK Royal Mail express 24-48 hours).
International shipping (outside of the UK). Please note that international deliveries may incur an additional customs duty fee. If this is the case, your country customs department will contact you when the item(s) arrive in your country. Please be sure to factor in this additional duty cost, which is paid by you upon receipt of the package.
All international parcels are sent with official customs documentation, which include the commercial invoice and the customs declaration CN23 EMS paperwork.
To give you an example of charges, here in the UK the current customs charge is approximately £12.00 for parcels where the contents value is below £873 (equivalent to €1000). For higher value goods over that threshold, the customs charge is approx. £25.00. This is just an example – your countries charges may be different.
copyright, it’s the law
Ellisa Hague Original retains all copyright and reproduction rights
Buying an original painting or print does not subsequently transfer the copyright to the buyer
Purchasers must not copy the artwork to sell as prints or other merchandise
Only the artist may reproduce artwork as prints/merchandise
how do i know my painting is authentic?
Every painting is supplied with a certificate of authenticity, signed by the arist.
What materials are used?
Oil paints – Winsor & Newton, Michael Harding, Daniel Smith, Williamsburg, etc. with some alkyds to speed up drying time.
Surface – premium materials are used, such as linen and cotton canvas, linen and cotton boards and panels, archival oil primed papers, gesso primed wood panels, museum quality stretched canvas.
Varnish – clear none yellowing gloss, e.g. example Gamblin Gamvar Picture Gloss / Lavender Damar varnish
Art Prints – giclée archival papers and inks are durable, acid free and can last for hundreds of years, e.g. Hahnemühle Pearl.
Other materials – some paintings have a smattering of metal leaf, metallic oil glazes, sparkle dusts or glitter sequins.
Customer data and privacy
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