information

Cancellations – it’s okay to change your mind

If you would like to cancel your order, please let us know within 1-2 hours of placing your order.

Use the Contact Form located on the left hand side menu to tell us about your cancellation.

Delivery – we track and insure your parcel

Shipping: Artwork is shipped via Royal Mail/Parcelforce Worldwide on the most efficient mid-price range service and is tracked and insured to the value of the contents., e.g., Parcelforce Global Priority or UK Royal Mail express 24-48 hours).

International shipping (outside of the UK). Please note that international deliveries may incur an additional customs duty fee. If this is the case, your country customs department will contact you when the item(s) arrive in your country. Please be sure to factor in this additional duty cost, which is paid by you upon receipt of the package.

All international parcels are sent with official customs documentation, which include the commercial invoice and the customs declaration CN23 EMS paperwork.

To give you an example of charges, here in the UK the current customs charge is approximately £12.00 for parcels where the contents value is below £873 (equivalent to €1000). For higher value goods over that threshold, the customs charge is approx. £25.00. This is just an example – your countries charges may be different.

Returns – peace of mind with our 14 day no quibble returns policy

  • If you’ve changed your mind, simply return the painting within 14 days of delivery
  • The customer is responsible for the cost of the return (unless damaged in transit)
  • If the item has been damaged in transit, the customer must provide photographic evidence of the damage so that the delivery operator can process the refund efficiently
  • If the item has been damaged in transit, the customer will receive a full refund for the artwork and return delivery cost
  • Unfortunately, commissions are none-refundable
  • To arrange a return, simply get in touch via the contact form

Copyright – it’s the law

Ellisa Hague Original retains all copyright and reproduction rights

  • Buying an original painting or print does not subsequently transfer the copyright to the buyer
  • Purchasers must not copy the artwork to sell as prints or other merchandise
  • Only the artist may reproduce artwork as prints/merchandise

Materials – professional artist quality materials are used

  • Oil paints – Winsor & Newton, Michael Harding, Daniel Smith, Williamsburg, etc. with some alkyds to speed up drying time.
  • Surface – premium materials are used, such as linen and cotton canvas, linen and cotton boards and panels, archival oil primed papers, gesso primed wood panels, museum quality stretched canvas.
  • Varnish – clear none yellowing gloss, e.g. example Gamblin Gamvar Picture Gloss / Lavender Damar varnish
  • Art Prints – giclée archival papers and inks are durable, acid free and can last for hundreds of years, e.g. Hahnemühle Pearl.
  • Other materials – some paintings have a smattering of metal leaf, metallic oil glazes, sparkle dusts or glitter sequins.

Authenticity – the certificate of authenticity is provided with every painting and print.

  • Name of artist
  • Artwork dimensions
  • Substrate information
  • Mediums/Materials used
  • Varnish
  • Artist signature

Framing – guidance on framing is available, e.g. colour options, sizes and styles that would complement the artwork. 

  • Please note – custom framing may take a few weeks as the frames are made by a specialist and not the artist.

Viewing – we do our best to get it right but computer colour settings do vary

The colours in the images displayed closely represent the actual painting, however there could be variations as a result of individual screen settings, for example, brightness and contrast settings.

For this reason, photos of the painting shown in different lights or close up shots can be provided on request.

Furthermore, if you prefer to see the painting before making a purchase, please get in touch via the contact form to arrange a viewing (we are based in Cheshire, UK).

Commissions

Commission status: not available at present.

Commissions require a 50% deposit with the balance payable upon completion.

Customer Data & Privacy

Powered by Shopify (the worlds number 1 eCommerce Business Platform), make your purchase with peace of mind that your data is protected and your payment is secure. EllisaHagueOriginal does not share your data with any 3rd parties.

How to display your oil painting

Oil paintings (especially those that are glazed) have beautiful luminous qualities that subtly change depending on the light or time of day.

Choose a well lit room to hang the painting (avoiding locations that may cause damage such as over a heat source or in direct sunlight).

If the room is dark, try placing the painting above a table lamp or under a picture light.

Read more about hanging your painting from Christie’s